It is crucial that we have the correct measurements of your room. Please follow the How To Measure Your Room guide and we recommend measuring everything twice to double check your numbers, taking extra care to measure door and window openings. We are not responsible for any incorrect measurements.
Do you keep records of all my files? If I buy another room design package in the future, will my previous information still be available to ensure flow of all the rooms designed?
Yes, your information will be retained by us for up to five years.
We can stay in touch via email. Our goal is to delight you with your room design, we are therefore able to accommodate one change, be it one specification or substitution, per room. Any other changes will be assessed and paid for via an additional flat fee.
If I change my mind and want to cancel my room after submitting all my information, will a refund be issued?
You may cancel your purchase for a refund up to seven days from the date of purchase, or the date on which we begin receiving your components (i.e. room photos, inspiration images, room measurements and questionnaire). If you wish to cancel your purchase you must notify us at firstname.lastname@example.org. We will notify you of [...]
If I change my mind on which room I want designed, after I have submitted my design, can I transfer my design fee to a different room and start over?
You can change rooms while you are in the process of assembling components. Once you’ve submitted all these components and we have started working on that room, no changes can be made.
Inspiration images are so important for you to collect and share with us so that we can ensure we are on the same page. We cannot begin your design until all your design components have been compiled and submitted. Houzz and Pinterest are great sources for finding your inspiration images.
You will be running the implementation of your design and will be able to enjoy making the purchases yourself.
Do you have a phone number where I can call and speak to a designer about my room/s? I have more information I would like to share?
The best way to communicate with us is by sending us an email. Phone calls may be billed at a flat fee, if necessary.
The online interior design questionnaire has comments sections which will enable you to add specific details and requests.
The online interior design questionnaire asks you more detailed information about your budget so that you can guide us in our designs and product selections. Once you receive your design pack, you can implement as specified or you can substitute items to meet your specific budget. You have complete control over what you purchase. [...]